Manage All Customer Conversations from One Unified Dashboard
Texaavy Infotech Ping to Chat platform offers a Shared WhatsApp Chat Inbox powered by our omni-channel platform, enabling teams to manage, respond, and track customer conversations collaboratively from a single interface. Built on Meta WhatsApp Business API, this solution allows multiple agents to handle chats simultaneously — ensuring faster responses, better organization, and superior customer experience.
All Conversations, One Inbox
Centralized Chat Management
How It Works
All incoming WhatsApp messages are routed into a centralized team inbox where:
1
Conversations are automatically assigned to agents
2
Teams collaborate internally
3
Responses are tracked in real time
4
No message is missed
Think of it as WhatsApp + Helpdesk + CRM, combined into one platform.
Key Features of Shared WhatsApp Inbox
View all customer chats in one place with complete history and context
- Single inbox for all WhatsApp numbers
- Conversation timeline & customer details
- Real-time updates
Allow multiple team members to handle chats efficiently.
- Agent assignment & ownership
- Role-based access control
- Parallel handling of conversations
Improve team coordination without switching tools.
- Internal notes & comments
- Chat transfers between agents
- Supervisor monitoring
Speed up response time with intelligent workflows.
- Auto-assignment rules
- Chatbot + live agent handover
- Canned responses / quick replies
- SLA tracking
Measure and optimize support quality.
- First response time
- Resolution time
- Agent productivity
- Customer satisfaction metrics
Advantages of WhatsApp Shared Inbox
- Faster customer response times
- No missed messages
- Better team collaboration
- Reduced support costs
- Improved customer satisfaction
- Centralized communication control
500+
Clients
24/7 monitoring and issue resolution
Business Use Cases
Handle customer queries instantly and efficiently.
- Complaint resolution
- Order tracking
- Technical support
- Technical support
- Faster resolution, happier customers
Convert conversations into revenue opportunities.
- Lead capture & qualification
- Product inquiries
- Demo scheduling
- Follow-ups
- Higher conversions & better engagement
Keep customers informed automatically.
- Delivery updates
- Payment confirmations
- Return requests
- Appointment coordination
- Reduced call center load
Secure and real-time customer assistance.
- KYC updates
- Account support
- Transaction queries
- OTP verification help
- Trusted & secure interactions
Why Choose Texaavy’s Shared Inbox?
Official WhatsApp Business API support
Multi-agent collaboration tools
Secure & scalable infrastructure
Easy CRM integrations
Dedicated onboarding & support
Get Started with WhatsApp Chat Inbox Today
Looking to streamline WhatsApp customer support and sales conversations with a shared team inbox?
