Never Miss a Customer Message Even When You’re Away from Your Desk
Texaavy Infotech introduces Smart Chat Forwarding, an intelligent feature inside Ping to Chat that automatically forwards incoming WhatsApp messages to your agent’s personal WhatsApp mobile number in real time. So even if your team is not logged into the web dashboard, they can instantly read and respond to customers directly from their phone. No delays. No missed chats. No lost leads.
Simple, secure, and scalable WhatsApp automation feature
How Smart Chat Forwarding Work
Simple Flow:
1
Customer sends message on WhatsApp
2
Message arrives in Ping to Chat inbox
3
System auto-forwards to assigned agent’s WhatsApp
4
Agent replies directly from mobile
4
Reply syncs back to the central inbox
Everything stays connected and tracked in one system
What is WhatsApp Smart Chat Forwarding?
Smart Chat Forwarding is a real-time message routing system that connects your:
- WhatsApp Business number
- Ping to Chat shared inbox
- Live agents’ personal phones
It ensures agents can continue conversations anytime, anywhere, without needing to stay logged into a desktop or web app. Think of it as mobile-first customer support automation
Key Features
- Incoming messages forwarded instantly
- Real-time notifications
- Faster first response time
- Auto-assign chats to specific agents
- Forward based on department or skill
- Round-robin or rule-based allocation
- Agent replies from personal WhatsApp
- Messages synced back to dashboard
- Full conversation history maintained
- Permission-based forwarding
- Masked customer details (optional)
- Centralized admin control
- Compliance-ready architecture
- Time-based routing (office hours / after-hours)
- Escalation logic
- Backup agent assignment
- SLA triggers
Scope of Smart Chat Forwarding
This feature is designed for businesses that require instant responsiveness and mobility.
Customer support teams
Field sales teams
Relationship managers
On-call executives
Small teams without 24/7 desks
Business Use Cases
- Agents can respond instantly even outside office hours.
Faster resolution, happier customers
- Sales reps receive leads directly on mobile and respond immediately
Higher conversions & zero missed enquiries
Technicians or field staff can receive customer requests without logging into systems.
Faster service coordination
- Teams without large support centers can manage everything from phones.
Cost-effective operations
- Forward chats to on-call agents automatically
24/7 availability without night shifts.
Benefits for Your Business
1
No missed customer messages
2
Faster response times
3
Higher customer satisfaction
4
Improved team productivity
5
Mobility & remote work support
6
Better lead conversion
7
Reduced dependency on desktop systems
Smart Chat Forwarding vs Traditional Inbox
Feature
Smart Forwarding
Desktop-Only Inbox
- Mobile response
- Real-time alerts
- Work from anywhere
- Faster response time
- Missed chats risk
- Yes
- Yes
- Yes
- High
- Low
- No
- Limited
- No
- Medium
- High
Powered by Ping to Chat
This feature is part of Ping to Chat, our omni-channel platform that also supports:
- WhatsApp Business API
- SMS & RCS
- Chatbots
- Shared team inbox
- Campaign management
- CRM integrations
All channels. One dashboard. Total control.
Why Choose Texaavy’s Shared Inbox?
Built for real-world support teams
Official WhatsApp Business integration
Enterprise-grade reliability
Secure & compliant messaging
Dedicated onboarding & support
Get Started with Smart Chat Forwarding
Want your team to reply to WhatsApp customers from anywhere without missing a single message?
