Privacy Policy
Your Privacy Matters to Us
At Texaavy Infotech, we are committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our customers, partners, and users.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our CPaaS platforms, messaging solutions, voice services, CRM-based products, APIs, and websites.
1. Information We Collect
We may collect the following types of information:
a) Business & Account Information
- Company name, contact details, and business identifiers
- Authorized user details (name, email, phone number)
- Billing and contractual information
b) Platform & Usage Information
- Message metadata (delivery status, timestamps, routing logs)
- API usage data and transaction records
- Campaign configuration and reporting data
Note: We do not access or store message content unless required for delivery, troubleshooting, or compliance purposes.
c) Technical Information
- IP address, browser type, device information
- System logs and diagnostic data
- Cookies and similar tracking technologies (website only)
2. How We Use Information
Information collected is used to:
- Provide, operate, and maintain our CPaaS and CRM platforms
- Enable SMS, WhatsApp, RCS, voice, and omni-channel services
- Process onboarding, compliance, and regulatory requirements
- Improve platform performance, security, and reliability
- Provide customer support and technical assistance
- Meet legal, regulatory, and contractual obligations
3. Communication Data & Messaging Privacy
As a CPaaS provider:
- Texaavy Infotech acts as a technology facilitator, not the message owner
- Customers are solely responsible for message content, consent, and compliance
- We process messaging data only to deliver communication as instructed
We do not sell, mine, or use customer communication data for marketing purposes.
4. CRM & Product Data Handling
Our CRM-based and custom applications may process customer data strictly based on:
- Customer-defined configurations
- Authorized access and permissions
- Business workflows initiated by the customer
All data access is governed by role-based controls, authentication mechanisms, and audit logs.
5. Data Sharing & Disclosure
We may share information only when required:
- With telecom operators, messaging partners, and platform providers for service delivery
- To comply with legal, regulatory, or government requirements
- To protect the rights, security, and integrity of our platforms
We do not share personal or business data with third parties for advertising or resale.
6. Data Security
We implement industry-standard security measures to protect information, including:
- Secure APIs and encrypted communication
- Access control and authentication mechanisms
- Network monitoring and threat detection
- Regular system audits and updates
While we strive to protect all data, no system is 100% secure, and users are encouraged to follow best security practices.
7. Data Retention
We retain information only for:
- The duration required to provide services
- Compliance with legal and regulatory obligations
- Audit, reporting, and dispute resolution
Data is securely deleted or anonymized when no longer required.
8. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic and usage
- Enhance content and navigation
You may control or disable cookies through your browser settings.
9. Third-Party Platforms
Our services may integrate with third-party platforms such as:
- Telecom operators
- WhatsApp Business (Meta)
- Google RCS
- CRM, ERP, and cloud service providers
Use of such platforms is subject to their respective privacy policies.
10. User Rights & Responsibilities
Customers and users have the right to:
- Access and update their account information
- Request clarification on data usage
- Raise privacy or security concerns
Customers are responsible for ensuring:
- Proper user consent
- Compliance with applicable telecom and data protection laws
- Lawful use of communication services
11. Policy Updates
Texaavy Infotech may update this Privacy Policy from time to time to reflect:
- Changes in regulations
- Platform enhancements
- Business or legal requirements
Updates will be published on this page with the revised effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or data handling practices, please contact us:
Email: info@texaavyinfotech.com
Company: Texaavy Infotech
No-10,1st Floor,New PKL Towers
1st Main, Lake Side Avenue
Jalahalli West, Bangalore-560015
Karnataka